The digital era has not only affected administrative or commercial services, but has also contributed to an internal restructuring of information allowing for better monitoring and cost optimisation.
The pandemic has made it possible to understand that digital technology can transform communication both internally with employees and externally with customers. It allows us to anticipate and manage the work of remote employees and to optimise exchanges and make them more efficient. It offers visibility thanks to collaborative tools.
With the arrival of digital technology in companies, the correlation between the real and the immaterial has arisen. The question was simply how to use digital technology to obtain real-time inventory information for efficient procurement and management. Naturally, companies have largely digitised their stock management to be able to track it in real time and to be able to order as needed, remotely but not only. The ability to monitor stocks in real time has led to a whole series of measures, including the ability to order before stocks run out and to ensure seamless continuity within the company. In this context, the management of processes with partners, including suppliers, has increased and many large companies are asking their suppliers to play along.
Communication of information about customers
If digitisation has been particularly useful internally, it is first and foremost to satisfy and develop customer loyalty. In order not to miss a sale, information was very quickly digitised, making it possible not only to transmit information on past sales but also on current or future sales. This data, which is particularly useful and accurate in the event of the absence of the person handling the file, has also made it possible to handle requests from a distance. Today, in many cells, there is no need for an employee to be present to finalise an order. Access to the employee’s history or the ability to process information from outside without being present is possible.
Relaying various information
For a long time, internal communication was carried out through physical documents such as the company newspaper. Today, these tools are largely digital and companies do not hesitate to create intranets to transmit this type of information. They are also used to share useful documents at any time with all employees. All services have been redesigned to allow better transmission of information between people who do not know each other.
…Towards more advanced collaborative use
It is no longer unusual for internal communication to go well beyond the professional sphere. Employees share their tips, tricks and opportunities on the internal networks of companies where life is good. Digitalization has created a real network between departments that did not communicate with each other, allowing those who did not meet to meet each other.